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Engagement Guide

About

moCa is always looking to find people interested in joining our Engagement Guide team. You may be contacted as positions become available.

Department: Engagement
Status: Part-time

As Northeast Ohio's premier site for contemporary art, moCa advances the critical role that art and artists play in our world. Grounded in Cleveland and engaged in the global cultural ecosystem, we focus on art now to open and connect people to new possibilities. Our work culture is passion-driven, inclusive, fast-paced, collaborative, and fun. We value and support an enterprising staff who anticipate and react nimbly to change, embrace new opportunities, embrace and learn from failure, and face challenges responsibly and thoughtfully. moCa is the people who help to realize its mission and each employee has agency and accountability for moCa's success and value to our community and audiences.

moCa Cleveland’s Engagement Guides are a diverse community of museum educator apprentices who guide visitors, all of whom we call learners, in their on-site experience. Engagement Guides move throughout the museum each day, welcoming and orienting learners, supporting and customizing their experience, nurturing dialogue, caring for the art and architecture, and contributing innovative ideas to enhancing future onsite experiences. Engagement Guides are naturally curious and enthusiastic about museums, contemporary issues, artists, and culture. The EGs are active listeners who demonstrate patience, generosity, and consideration with all museum visitors, ensuring a coordinated, consistent, and memorable experience for all. The Engagement Guide group will receive ongoing workforce development coaching from moCa team members, be introduced to area cultural organizations and happenings, and network with cultural practitioners. This position is best suited to someone interested in museum education and starting a career in the cultural sector.

LEARNER ENGAGEMENT:

Initiate and lead interaction with diverse museum learners using question-based, art object-focused, developmentally appropriate methods about new, frequently changing material, ideas, and exhibitions.

  • Collaborate with the Visitor Engagement Director and the Community Engagement & Education Coordinator to co-create and execute interactive interpretive strategies and programming that increases satisfaction for all onsite audiences.

  • Participate in all learning workshops for exhibition content, engagement and teaching strategies, and development of interpretive tools and programs.

  • Cooperate with and model excellence in engagement strategies for peer Engagement Guides.

  • Implement accessibility and equity policies, exhibit an openness to multiple forms of knowledge and experience, and regularly participate in a reflective professional practice.

  • Support collection of evaluative protocols designed for assessing onsite learning and experience.


OPERATIONS:

Learn, model, and apply museum philosophy, policies, and procedures with learners and peer staff.  Monitor and maintain accessibility, appearance, and cleanliness of all public areas, including the Learning Labs, Welcome Center, and public gathering areas. Enforce security and safeguarding policies that ensure the safety of learners, artworks, and spaces. Actively update and apply knowledge of moCa’s exhibitions, mission, events, facility, and emergency and incident procedures. Commit to follow all Covid-19 safety procedures as required by CDC, State and Local Government, and moCa Cleveland. This includes wearing a CDC-approved mask within all public spaces, maintaining 6 feet of physical distance, and following regular sanitation protocols.


WORKING CONDITIONS:

Flexible schedule with regular weekend hours and some evenings required.

JOB SPECIFIC QUALIFICATIONS:

  • Proven dedicated interest in education, museums, contemporary art, and/or culture

  • Motivated, reliable, responsible, and professionally oriented

  • Upholds obligations and follows established procedures

  • Fluency in English with awareness and confidence in both verbal and non-verbal communication

  • Minimum of 6 months to 1 year direct experience with adult learners

  • Computer competency and efficiency with Microsoft Office, Google Apps, and POS/ticketing software (moCa will provide training on our POS software)


ESSENTIAL PHYSICAL REQUIREMENTS:

  • Communicate clearly with museum staff and visitors/learners

  • Able to work in a public-facing role

  • Lift and move up to 15 lbs

  • Positioned for extended periods of time on concrete floors

  • Positioned for extended periods of time at a counter-height desk

  • Operate a computer for extended periods of time

  • Move quickly between various facility areas

Reports to the Visitor Engagement Director

  • Curious and open-minded lifelong learners who enjoy new ideas and perspectives Inspired by and interested in contemporary art and culture 

  • Committed to diversity, equity, inclusion, and accessibility 

  • Responsive, flexible, and adaptive to regularly changing content and needs 

  • Self-starters who are enterprising in their time and resource management 

  • Respectful, collaborative, caring team players

Starting at $14/hr

Send a resume and cover letter to:

To apply, email a one-page cover letter and a resume to Natalie Grave at ngrave@mocacleveland.org

Subject Line: Engagement Guide

moCa &
its workforce

Job objective

Duties &
responsibilities

Minimum
qualifications

Reporting
relationship

All moCa staff
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Salary range

To apply

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The duties above are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of the Kohl Executive Director to assign other tasks of a similar nature or level of responsibility nor does it imply an employment contract The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

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