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Engagement Guide

About

moCa is always looking to find people interested in joining our Engagement Guide team. You may be contacted as positions become available.

Department: Engagement
Status: Part-time

moCa &
its workforce

As Northeast Ohio's premier site for contemporary art, moCa advances the critical role that art and artists play in our world. Grounded in Cleveland and engaged in the global cultural ecosystem, we focus on art now to open and connect people to new possibilities. Our work culture is passion-driven, inclusive, fast-paced, collaborative, and fun. We value and support an enterprising staff who anticipate and react nimbly to change, embrace new opportunities, embrace and learn from failure, and face challenges responsibly and thoughtfully. moCa is the people who help to realize its mission and each employee has agency and accountability for moCa's success and value to our community and audiences.

Job objective

moCa Cleveland’s Engagement Guides interact with visitors during their on-site experience. Engagement Guides move throughout the museum each day, welcoming and orienting visitors, nurturing dialogue, caring for the art and architecture, and contributing feedback to enhance the overall onsite experience. Engagement Guides are naturally curious and enthusiastic about museums, contemporary issues, artists,
and culture. This position is best suited to someone interested in starting a career in the cultural sector.

Duties &
responsibilities

GALLERY SECURITY & OPERATIONS:

Learn, model, and apply museum philosophy, policies, and procedures with visitors and

peer staff inside moCa’s galleries and other public spaces.

  • Activate and deactivate exhibitions at the start and end of public hours.

  • Monitor and maintain accessibility, appearance, and cleanliness of all galleries and public areas.

  • Enforce security and safeguarding policies that ensure the safety of visitors, artworks, and spaces.

  • Monitor for unintended changes in the condition of artwork on display.

  • Monitor for environmental changes that may impact artwork conservation.

  • Actively update and apply knowledge of moCa’s exhibitions, mission, events, facility, and emergency and incident procedures.


VISITOR ENGAGEMENT:

Initiate and lead interaction with diverse museum visitors using question-based, art

object-focused methods about new, frequently changing material, ideas, and

exhibitions.

  • Participate in all learning workshops for exhibition content and engagement strategies.

  • Cooperate with and model excellence in engagement strategies for peer Engagement Guides.

  • Implement accessibility and equity policies, exhibit an openness to multiple forms of knowledge and experience, and regularly participate in a reflective professional practice.


WORKING CONDITIONS:

Flexible schedule with regular weekend hours and some evenings required.

Minimum
qualifications

JOB SPECIFIC QUALIFICATIONS:

  • Interest in education, museums, contemporary art, and/or culture

  • Motivated, reliable, responsible, and professionally oriented

  • Upholds obligations and follows established procedures

  • Fluency in English with awareness and confidence in both verbal and non-verbal communication

  • Computer competency and efficiency with Google Apps

ESSENTIAL PHYSICAL REQUIREMENTS:

  • Communicate clearly with museum staff and visitors

  • Able to work in a public-facing role

  • Lift and move up to 15 lbs

  • Positioned for extended periods of time on concrete floors

  • Positioned for extended periods of time at a counter-height desk

  • Operate a computer for extended periods of time

  • Move quickly between various facility areas

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Reporting
relationship

Reports to the Security Team

All moCa staff
are expected to be

  • Curious and open-minded lifelong learners who enjoy new ideas and perspectives 

  • Inspired by and interested in contemporary art and culture 

  • Committed to moCa's mission, vision, and values 

  • Responsive, flexible, and adaptive to regularly changing content and needs 

  • Self-starters who are enterprising in their time and resource management 

  • Respectful, collaborative, caring team players

Salary range

Starting at $14/hr

To apply

Send a resume and cover letter to:

To apply, email a one-page cover letter and a resume to Security at security@mocacleveland.org

Subject Line: Engagement Guide

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The duties above are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of the Kohl Executive Director to assign other tasks of a similar nature or level of responsibility nor does it imply an employment contract. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

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We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on any characteristic protected by federal, state, or local laws. moCa is dedicated to providing reasonable accommodations to qualified individuals with disabilities to perform essential job functions and enjoy equal employment benefits. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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