Engagement Guide

Department: Engagement

Status: Part-time

 

moCa and it's workforce

As the region’s only contemporary art museum, the Museum of Contemporary Art (moCa) leads the way in shaping and advancing contemporary culture. We are global and local, both cosmopolitan and Cleveland at our core. We are grounded in our community, and our visitors are cultural adventurers who we engage with us to explore ideas and nurture our humanity. Our work culture is passion-driven, inclusive, transparent, collaborative, and fun, and we value and support an enterprising staff that anticipates and reacts nimbly to change while embracing new opportunities and challenges. Success of the individual directly impacts success of the institution, so moCa holds every employee to a high standard of excellence with the expectation that everyone understands and participates in our institutional goals.

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Job objective

moCa Cleveland’s Engagement Guides are a diverse community of museum educator apprentices who guide visitors, all of whom we call learners, in their on-site experience. Engagement Guides move throughout the museum each day, welcoming and orienting learners, supporting and customizing their experience, nurturing dialogue, caring for the art and architecture, and contributing innovative ideas to enhancing future onsite experiences. Engagement Guides are naturally curious and enthusiastic about museums, contemporary issues, artists, and culture. The EG's are active listeners who demonstrate patience, generosity, and consideration with all museum visitors, ensuring a coordinated, consistent, and memorable experience for all. The Engagement Guide group will receive ongoing workforce development coaching from moCa team members, be introduced to area cultural organizations and happenings, and network with cultural practitioners. This position is best suited to someone interested in museum education and starting a career in the cultural sector.

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Duties and responsibilities

Learner engagement

Initiate and lead interaction with diverse museum learners using question-based, art object-focused, developmentally appropriate methods about new, frequently changing material, ideas, and exhibitions.

• Collaborate with the Visitor Engagement Director and the Community Engagement & Education Coordinator to co-create and execute interactive interpretive strategies and programming that increases satisfaction for all onsite audiences.

• Participate in all learning workshops for exhibition content, engagement and teaching strategies, and development of interpretive tools and programs.

• Cooperate with and model excellence in engagement strategies for peer Engagement Guides.

• Implement accessibility and equity policies, exhibit an openness to multiple forms of knowledge and experience, and regularly participate in a reflective professional practice.

• Support collection of evaluative protocols designed for assessing onsite learning and experience.

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Operations

Learn, model, and apply museum philosophy, policies, and procedures with learners and peer staff.  Monitor and maintain accessibility, appearance, and cleanliness of all public areas, including the Learning Labs, Welcome Center, and public gathering areas. Enforce security and safeguarding policies that ensure the safety of learners, artworks, and spaces. Actively update and apply knowledge of moCa’s exhibitions, mission, events, facility, and emergency and incident procedures. Commit to follow all Covid-19 safety procedures as required by CDC, State and Local Government, and moCa Cleveland. This includes wearing a CDC-approved mask within all public spaces, maintaining 6 feet of physical distance, and following regular sanitation protocols.

 

Education

Job specific qualifications:

Proven dedicated interest in education, museums, contemporary art, and/or culture Motivated, reliable, responsible, and professionally oriented Upholds obligations and follows established procedures Fluency in English with awareness and confidence in both verbal and non-verbal communication Minimum of 6 months to 1 year direct experience with adult learners Computer competency and efficiency with Microsoft Office, Google Apps, and POS/ticketing software (moCa will provide training on our POS software).

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Working conditions

Flexible schedule with regular weekend hours and some evenings required. moCa is planning to add Wednesday to our public hours in mid-April and additional consideration will be given to applicants with Wednesday availability.

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Essential physical requirements

Communicate clearly with museum staff and visitors/learners Able to work in a public-facing role Lift and move up to 15 lbs Positioned for extended periods of time on concrete floors Positioned for extended periods of time at a counter-height desk Operate a computer for extended periods of time Move quickly between various facility areas

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Reporting relationship

Reports to the Visitor Engagement Director

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To apply:

Send a resume and cover letter to:

To apply, email a one-page cover letter and a resume to Susan Chermonte at schermonte@yourerc.com

Subject Line: Engagement Guide

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COVID-19 considerations:
All employees are required to be vaccinated as of 2022​​